They also wanted additional functions, such as the ability to link their prices and seat inventories to other airlines with whom they might wish to cooperate.
The key risk factors that should be considered are the project size, project structure, and experience with technology. In FebruaryJetBlue tried to operate flights during a blizzard when all other major airlines had already canceled their flights. JetBlue was incorporated in and founded in by David Neeleman.
They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. Today, the company has 7, employees and operates flights per day. As the carries grew, they needed more processing power to deal with increasing numbers of customers.
Inboth airlines upgraded their airline reservation systems, and one of the two learned this lesson the hard way. JetBlue continued to grow at a rapid pace, remaining profitable throughout, untilwhen the company lost money in a quarter for the first time since going public.
Inboth airlines upgraded their airline reservation systems, and one of the two learned this lesson the hard way. But JetBlue had also experienced similar customer service debacles in the past.
Customers can use it to access airport kiosks, select specific seats, check their bags, board, rebook, and receive refunds for flight cancellations. Airlines such as WestJet and JetBlue promote low-cost and high-efficiency carriers by giving extremely competitive fares and outstanding customer service.
Each carrier had started out using a system designed for smaller start-up airlines, and both needed more processing power to deal with a far greater volume of customers.
JetBlue also sold smaller numbers of seats on the flights that did take off that day. It also serves as yet another reminder of how successfully planning for and implementing new technology is just as valuable as the technology itself.
From a customer perspective, only one of two things can happen: Other than that, both airlines needed more processing power to deal with a far greater volume of customers.
That is, identify all of the risks possible in the project. For WestJet, the critical issue that they face was the transfer of itsfiles containing data on transactions for past WestJet customers who had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma.
For the time being, WestJet is hoping to return to growth before pursuing these measures.JetBlue and WestJet: A Tale of Two IS Projects CASE STUDY. I n recent years, the airline industry has seen several low-cost, high-efficiency carriers rise to prominence using a recipe of extremely competitive fares and outstanding customer service.
Two examples of this business model in action are JetBlue and WestJet. Both companies were founded within the past two decades and have quickly. Week 8 Checkpoint: JetBlue & WestJet: A Tale of Two IS Projects The reservation system at airlines is the heart of the customer interaction and these systems helps guide the customers through the process of shopping for flights and lets the customers see what seats are available on that flight and then if they find what they want they can go.
Answer to JetBlue and WestJet: A Tale of Two IS Projects CASE STUDYIn recent years, the airline industry has seen several.
JET BLUE AND WESTJET: A tale of two IS projects 1. How important is the reservation systems at airlines such as WestJet and JetBlue. How does it impact operational activities and decision making?
Case Study Questions How important is the reservation system at airlines such as WestJet and JetBlue? How does it impact operational activities and decision making? The reservation system at any airlines is a crucial part of their business%(1). "Case Study Jetblue And Westjet A Tale Of Two Is Projects" Essays and Research Papers Case Study Jetblue And Westjet A Tale Of Two Is Projects JetBlue and WestJet: A Tale of Two IS Projects How important is the reservation system at airlines such as West Jet and JetBlue.Download